If you have a problem or discrepancy with an order, contact our customer service department immediately at 201-406-0072. Please have your order number when you call.
Upon you calling for return, we will arrange for you to get a return label to attach to return item/s
Monday through Friday - 1:00 AM. - 9:00 PM. Eastern Time
For Customer Service Call: 201-406-0072
Out-of-stock items will be back-ordered upon customer request. We will attempt to notify you if any item on your order is not in stock or if there is a shortage with your order.
Most orders ship within 24-48 hours, if in current stock. Freight, handling and insurance charges will be added to the order. UPS Next-day and 2nd-day air shipments are available upon customer request as long as order is placed before 12 PM Central time for same day shipping, please call 201-294-3156. We ship only to US and Canada addresses at this time. No other international orders will be accepted
Shipping Rates are figured by Weight according to the US Postal Service and UPS
Rates are available for:
First Class Shipping - US UPS ground shipping
Express Shipping - US (if available) UPS Three Day Select
First Class International - Canada UPS Second Day Air
Priority Mail International - Canada UPS Next Day Air
Any Express Mail, or UPS Next Day, and Second Day Air,will need to be in on a timely manner.
You may choose the preferred method of shipping and your cost at check out.
Damaged Goods Policy
If you have a problem or discrepancy with an order, contact our customer service department immediately at 201-406-0072. Please have your order number when you call unless item was purchase trough an Amazon store Link.
Absolutely NO returns on printed, washed, or decorated merchandise. Garments must be inspected before printing.
All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
All returns must be made within 10 days of customer's receipt of merchandise.
Absolutely NO CASH REFUNDS.
All returns subject to a 15% restocking charge in addition to freight charges.
All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
Availability of merchandise is subject to change or discontinued without notice.
Totstrends.com reserve the right to change any of the above policies and procedures at any time without prior notice.
What if I receive defective merchandise?
All products are First Quality and sold as free of defects. If there is a defect with any item purchased from TotsTrends, please contact us within 72 hours of receiving your order and describe the problem so we can make arrangements to resolve the problem.